Information for all clients before, during and after attending an appointment at Boo hair.
Due to the Covid-19 Pandemic Boo hair is having to adopt a different approach in how hairdressing services are executed at the salon. The changes will need to be adopted by both Boo hair and its clients who require hair services at the salon for the foreseeable future. The primary reasons, which are detailed later in the information, are to ensure my own health and well-being, as well as the health of all persons who come to the salon. Boo hair will require every client to follow a set of guidelines to ensure safety at all times before, during and after the appointment to reduce the spread of the coronavirus infection.
Health and Safety procedures at Boo hair in direct response to stopping the spread of the coronavirus and safe guarding clients whilst having hair services at the salon.
I have passed a covid-19 certification on hygiene on 5/6/2020 and have carried out a risk assessment of the premises.
The salon will be thoroughly cleaned and sanitised before re-opening and at the end of each working day.
In addition, all hairdressing stations, hair washing basins, equipment and amenities will be sanitised between clients.
All clients will be required to have a temperature check taken before any service can commence.
All protective clothing worn during your hair service will be one client use only, e.g Gowns and towels.
What is required in the lead up to an appointment at Boo hair?
Every client who has an appointment booked at the salon will be phoned 48hrs before their appointment as a reminder of the appointment booked, which will include the day and time. If you have not had a reminder phone call but you think that you have an appointment please check your appointment card first to ensure that you have the right day regarding your query before calling the salon. As errors can occur from time to time, if in doubt please call to establish the correct information. Please contact me after you have exhausted all other means of reference as this will be an extremely busy period at the salon. The best way to contact the salon for the quickest response is via the phone on 01656-663188. If you do not receive a reply, then please leave a brief message along with your name and number and I will return your call as soon as possible. Please be patient if your call is not returned promptly and please do not leave messages via social media regarding any queries in relation to the making or the canceling of appointments, again due to the busy period these platforms will not be checked regularly.
Due to the extended duration of time between colouring services at the salon, I have been advised by my colouring manufacturer to skin test all clients that currently have on the scalp colour application, this is due to the possible heightened sensitivity/reaction that people may experience due to the systemic influences of the coronavirus pandemic period. I will be carrying out a consultation via the phone with all clients who currently have any type of colouring service before the appointment day, this will help me gather information which will enable me to assess the best service type and offer alternative ideas, if required. If other applications of colour have been applied to your hair during the shut down a consultation will be required before further applications of professional colour can be applied. This may result in a change to colouring technique/application method.
48 Hours before your appointment
During the 48 hr period before your appointment at Boo hair, if you find you have any symptoms detailed below that may relate to the coronavirus you must cancel your appointment.
Check if you need coronavirus medical help
The main symptoms of coronavirus are:
A high temperature. This means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
A loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
If you develop one of these symptoms, you should:
follow the self-isolation guidance
apply for a coronavirus test
The COVID-19 online symptom checker (on NHS 111 Wales) can tell you if you need medical help.
Do not go to a GP surgery, pharmacy or hospital. Only call 111 if the symptom checker advises you to do so.
The Day of your appointment at Boo hair
Checks for the day of your appointment and any subsequent appointments.
How am I feeling, do I have any coronavirus symptoms?
Mandatory items I have to take with me to Boo hair for my appointment,
Face mask, ( only masks that loop around the ears are permitted )
Tissues /handkerchief and waste bag to take soiled items home and waste items, e.g, bottles, cans, etc.
A drink (if required during my visit, which must be in a container that you can take home with you after use).
What not to bring
Please do not bring other persons or animals with you for the duration of the appointment.
Please refrain from bringing coats, extra clothing (e.g. jumper, cardigans), handbags/shopping bags, computers or charging accessories, magazines or food as these items could carry coronavirus and compromise the health and wellbeing of future clients.
Please as much as possible use your own bathroom facilities before attending your appointment.
Safeguarding at Boo hair
All clients will be required to have a temperature check in the salon before the start of their appointment.
Hand washing facilities and hand sanitiser are available for clients use.
I will wear a visor whilst washing hair and removing hair colour and a mask whilst carrying out all services.
My uniform will be clean on each day and my footwear sanitised at the end of each day and if I need to leave and re-enter the building.
All equipment will be sanitised between clients and at the end of the working day.
All combs are kept in sterilised fluid until required for use.
The salon has undergone a risk assessment and has gained a hygiene certificate, both will be displayed at the salon.
Boo hair will be required to note everyone’s Name, Address, Telephone Numbers and Email address for the purposes of the Government’s Trace and Track system. This is a Mandatory requirement from the Government and Boo hair. All details will be required before an appointment is actioned and all details will be kept by Boo hair for this purpose for the minimum of 21days as per Government instructions. No appointment will be made or actioned without this consent.
Changes to prices of appointments at Boo hair
Due to following the above guidelines and extended appointment times required to carry out such instructions, your first appointment for cutting will need a longer appointment time and incur a restyle charge. All colouring services will be classed as a recolouring service/colour correction service. These services will require more time and product to execute and, therefore, carry additional costs. Advertised prices are a guide only. Your understanding of this is much appreciated. Please enquire at the time of booking.
Subsequent appointments will also carry an additional charge whilst government guidelines and additional time for safeguarding against viral infection continue to be implemented.
The client loyalty reward point system which is in place at Boo hair (points that you collect for services that you have purchased at the salon) will continue; however, the redeeming of points for services will be suspended until further notice. The ability of clients to redeem points will be reinstated in the near future and all points collected will be honoured.
I look forward to welcoming everyone back to Boo hair.